Big Air Inflatables

CLEAN        AFFORDABLE        PROFESSIONAL

Policies

Deposit and Payment:
Total balance must be paid in full upon arrival the day of your rental. All customers are responsible for any fees within this policy.


Rental Agreement:
All customers are required to sign a rental agreement. You will receive a copy of the rental agreement during the reservation process. Please read the agreement carefully.

Cancellations:
Cancellations must be made in writing either by text, instant message, email, fax, or letter.

Weather Policy: 
Big Air Inflatables reserves the right to cancel the delivery of any of our rental equipment when we believe weather conditions are unsafe for its use. If we believe conditions are safe, but rain is present or is forecast, we will leave it up to the customer. We will contact you in the morning on the day of the event if the weather is inclement or is forecast to be, and let you decide if you wish to cancel.

Staking of Inflatables: 
Big Air Inflatables will not be held responsible for underground utilities or sprinkler system damage when staking down inflatables. If you prefer we not use stakes, sand bags are available upon request.

Public Property Events:
Most municipalities have additional insurance requirements when setting up on public property. It is the customer's responsibility to contact the municipality to find out these requirements, if any, and communicate that information to us.

Sod/Grass
We will not be responsible for any damage to sod or grass.

Equipment Damage or Abuse:
We do not hold our customers responsible for equipment failure from normal use and when our equipment has been used as instructed. However, the customer is responsible for any damage or abuse of our equipment while it is in their possession. The renter will be financially responsible if any repair or replacement of our equipment is necessary due to customer damage or abuse, whether by them or those present at their event.


Equipment Cleaning:
We expect to clean out the normal grass and leaves that accumulate in the inflatables and we do not charge customers for this type of cleaning. However, no other foreign objects should ever be allowed in the inflatables and we will charge a $25 an hour cleaning fee to remove them. These items include, but are not limited to: silly string, liquids, beverages, food of any type, candy, sand, rocks and toys. Water should never be applied to any inflatable not specifically designed for use with water. If you apply water to an inflatable not designed for its use we will charge a $100 charge to clean and dry the inflatable.

Removal of Silly String like substances: 
If silly string or any similar substance is permitted to come in contact with the inside or outside of the inflatable unit, a $200.00 cleaning fee shall be automatically imposed by Big Air Inflatables. If, in our opinion, the damage is severe enough to render the unit unrentable, the customer will be responsible for the replacement of the unit (minimum $1,000), at full replacement price, and any loss of revenue until the replacement arrives. The reason for this policy is that the chemicals in these products cause irreparable damage to the inflatable and the cleaners that have to be used to remove them also cause additional damage.

Removal of Bio-hazards:
A $100 cleaning fee will automatically be imposed for the removal of any human or animal by-product. These include: blood, urine, feces, vomit, nasal fluids and saliva.

Delivery Policy:
All of our rentals include free local delivery, setup and removal. Upon delivery, we will walk you through safety rules prior to and after set up of the bounce house. Safety is our primary concern. With that in mind, Big Air Inflatables reserves the right to cancel any reservation that, in the opinion of the Big Air Inflatables representative, it deems a danger or jeopardizes safety in any way. The dimensions of all of our equipment are listed in the item descriptions. If we deliver equipment to the specified location and the equipment cannot be set-up because the area is inaccessible or not suitable for safe set-up, you will be responsible to pay 50% of the total rental fee. Unsuitable areas can be caused by: animal excrement, vegetation, not enough ground space including a 3' safety zone around all inflatables, inadequate access to set-up location, overhead obstructions or unsuitable ground material like sharp gravel or any substance which may damage the equipment.

General Safety Rules:

  • Always have a responsible adult present to supervise others.
  • Use common sense in supervising use of the unit. If something does not look right, you should stop it immediately.
  • All riders should be in the same group (i.e.: the same related size).
  • Never jump on a partially inflated unit.
  • Do not plug and unplug blower repeatedly, as it will cause it to burn up.
  • Never put a hose or water on the unit.
  • Remove shoes and any sharp objects from your person or in pockets.
  • No food or drinks are permitted on or around the unit.
  • Do not allow riders to hang or pull on netting.
  • In case of rain, remove riders and unplug motor and extension cord from wall. After deflated, fold unit onto itself to keep the play area dry.